I’m having issues with my order. Who do I contact for help?
Osmosis has partnered with Blackbox (owned and operated by Cards Against Humanity) to help us fulfill textbooks around the world. If you have any question or problem with your order, contact Blackbox at [email protected]. Follow the directions found at the bottom of your order confirmation email. They have a whole customer service team ready to help you!
Help! My book didn’t arrive.
Reach out to the Blackbox team by following the instructions in your order email, or email them at [email protected], and explain to them the issue.
I’ve reached out to Blackbox but I haven’t heard back from them. What do I do?
Please give Blackbox 2 business days to get back to you. In most cases, you’ll hear from them much sooner than that.
It’s been more than 2 days since I’ve reached out to Blackbox but I haven’t heard back from them. What do I do?
Reach out to us by emailing [email protected] and we’ll work with you and Blackbox to resolve the issue.
It says a book is out of stock. What do I do?
Eek! That shouldn’t happen. First, make sure you are not running any web browser extensions, like an ad-blocker or script blocker. These have been known to cause problems. If it still says a book is out of stock, let us know by emailing us as [email protected].
I’m having trouble with my cart, or during checkout.
First, make sure you are not running any web browser extensions, like an ad-blocker or script blocker. These have been known to cause problems. Are you running a VPN? Turn that off too. Still not working? Try a different browser. If you’re still having problems, let us know by emailing us as [email protected].
When will my book arrive?
You can track your order by clicking on the “track your order here” link found in your order confirmation email! If you live outside the United States, Canada, United Kingdom, or Australia, it can take up to 4 weeks for the order to arrive depending on your local carrier.
Do you ship to my country?
We cannot ship to the following countries at this time: Afghanistan, Brazil, Congo, Cote d’Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Eritrea, Guam, Guinea-Bissau, Haiti, Iran, Iraq, Liberia, Libya, Myanmar (Burma), North Korea, Russia, Somalia, South Africa, Sudan, Syria, Ukraine.