All Collections
Your Account
Payments
Payment Processing Issues
Payment Processing Issues

What to do when you encounter an error during payment

Julie Glazier avatar
Written by Julie Glazier
Updated over a week ago

If you encounter a payment processing error when trying to subscribe, try to check the following:

  1. Has your bank/card issuer blocked the transaction? If so, contact your bank to clear this transaction on their end, and you'll be able to subscribe afterwards.

  2. Did you type in the correct credit card details? Please double-check that you've entered the correct information.

  3. Is the card still valid? If the card has expired, please contact your bank for additional help.

  4. Is your card still within its limit? Going over the limit will cause your bank to block the transaction.

  5. Your bank may have set a maximum amount that you can use per transaction. Please check with your bank to clear this or contact us for other payment options.

If you're still encountering issues after doing the checks above, please do not hesitate to send us an email at [email protected].

Did this answer your question?