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Osmosis Workspace Tool - My document isn't uploading
Osmosis Workspace Tool - My document isn't uploading

Diagnose and trouble-shoot common problems with uploading documents to a workspace.

Caleb Furnas avatar
Written by Caleb Furnas
Updated over a week ago

Whenever possible, upload documents to your Workspace the night before you need them to make sure they have plenty of time to upload. 

If you encounter an issue, try these steps to troubleshoot the document that you are trying to upload: 

  1. First check to see if there’s a problem with the document file itself by opening the document up on your computer. 

  2. If it opens without any error messages, try uploading it to your Workspace again. 

  3. If it still doesn’t upload, convert the document to a PDF and try uploading it again. 

  4. If none of this works and your document still isn't uploading, please contact us directly through the blue chat box in the lower right corner of your screen and we can help you directly!

*Please note that the troubleshooting provided only applies to Osmosis - Workspaces tool.

If you have questions, please feel free to contact [email protected].

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