Osmosis is committed to living our company values. One of our values is to have each other’s backs and we do this, in part, by delivering accurate content (videos, assessment items, and notes), to our learners. Our videos start as scripts which are written and edited by medical experts, and undergo an internal peer review process before they are published. We regularly update our videos based on any reported errata, and/or when updated guidelines and treatment options become available. Our continued efforts to provide the best learning experience and, by extension, the best learning material possible set us apart from our competitors and help us live our company value to reach further.

Our video update strategy occurs on three fronts: (1) updates based on feedback from institutional partners and learners; (2) updates based on new guidelines; and (3) updates based on content improvements.

We care deeply about our relationship with our institutional partners and individual learners and how we can best support them. With that in mind, we open our arms to feedback that can improve the accuracy and accessibility of our videos. Feedback received by our Institutional Engagement Team, Customer Experience (CX) Team, through our website, and even through our social media channels, are collated and prioritized by our updates team.

To ensure that we provide our learners with the most accurate and up-to-date information available, the Osmosis interdisciplinary Updates Think Tank Team proactively tracks guideline changes and meets monthly to discuss how best to address these changes in our content. The updating of four of our Clinical Practice videos to include STI treatment guideline changes is one example of such an effort.

We take an active approach to content improvement by constantly iterating our processes. Currently, we are auditing our scripts to ensure that our videos appropriately cover specified learning objectives (LOs); we are updating scripts wherever necessary to meet this need and ensure Osmosis videos continue to reflect established best practices in multimedia design and educational science. Included as part of this quality assurance process is subject-matter expert review. To that end, our team of Osmosis Faculty Reviewers (OFRs) scrutinize LOs as well as updated scripts and videos.

Prioritization

Regardless of origin, update requests are triaged by on-staff medical experts using set criteria, and are then brought to our interdisciplinary Updates Think Tank team for further prioritization using an internally developed rubric. The items are addressed by our content update team in the order of priority established by the Updates Think Tank.

Closing the loop

We greatly appreciate the time and effort our learners and partners take, when sharing feedback with us, to help us provide the best learning experience possible by delivering accurate, up to date content. Upon completion of an update, or in the event we determine a revision is not required, we reach out to the person who submitted feedback to thank them and to notify them of the status of their request.
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If you have questions, please feel free to contact [email protected].