We can count on our fingers how many cancellation requests we've received. Most of the time this is due to a misunderstanding of how best to use Osmosis, and we're happy to do a private tutorial to ensure you're making the best of your Prime membership. If you'd like to proceed however with cancellation, here is our policy:
- Within 30 days of purchase: full refund
- Between 30 to 60 days of purchase: 50% off your remaining time.
- After 60 days there are usually no refunds (standard across many industries)
The Osmosis team is committed to your success and will work very hard to ensure you're thriving by using Osmosis. Please start a conversation with us if you'd like a refund so we can help troubleshoot.