At Osmosis, we value our customers and strive to provide a transparent and fair refund policy regarding auto-renewed subscriptions. Below are the key points of our refund policy:
Auto-Renewal:
Subscriptions are set to auto-renew at the end of each billing cycle (3 months, 6 month, 1 year, 2 years) to ensure uninterrupted access to our services.
Customers will receive a reminder notice (through email) prior to the renewal date.
Refund Eligibility:
Standard Refund Window: Refunds for auto-renewed subscriptions can be requested within 7 days of the renewal date.
Requests made after this period may not be eligible for a refund.
Requesting a Refund: To initiate a refund request for an auto-renewed subscription:
Contact our customer support team through chat or via email [[email protected]].
Provide your account details and specify the reason for the refund request.
Exceptions: Refunds may not be granted in the following circumstances:
If the subscription has been used extensively or if significant content has been accessed.
If the request does not adhere to the stipulated time frame.
Processing Refunds: Once your refund request is approved, please allow [5-10 business days] for the refund to be processed and reflected in your account.
Future Billing: If a refund is granted, please note that the auto-renewal will be canceled to prevent further charges.
If you have any questions regarding our refund policy or need assistance with your subscription, please feel free to reach out to our customer support team ([email protected]).