Frequently Asked Questions (FAQs)
How can I pay for Osmosis?
We accept Visa, MasterCard, Discover, American Express credit cards, Apple Pay and PayPal.
Credit cards must be enabled for recurring e-commerce transactions to work with Osmosis.
Note: Anyone purchasing from Safari desktop or mobile will now see Apple Pay as an option on the checkout form. Support will vary from country to country, however, only valid and supported cards can be added to an Apple Wallet so any queries regarding lack of support should be directed to Apple support.
Are there any additional fees associated with the recurring Osmosis charges?
Osmosis charges a subscription fee, and local taxes may apply depending on your location. Some financial institutions might add transaction fees for foreign transactions, so please check with your bank for any additional charges.
Managing Your Plan
Where can I see my plan and price?
Log into your account at osmosis.org/account/billing and select Billing to view your plan and pricing.
How can I change my plan?
To change your plan, visit osmosis.org/account/billing and select Change Plan from the billing details section.
How do I update payment details?
Sign in to Osmosis and go to your Account at osmosis.org/account/billing. Select Change Card to update your payment information.
How do I change my billing date?
To change the billing date, you need to cancel your account and restart it on your preferred billing date. Note that if you cancel during your billing cycle, access will continue until the end of that cycle.
How do I see my Osmosis billing history?
Click on Billing on your account page at osmosis.org/account/billing to view your billing history and print monthly invoices.
How do I cancel Osmosis?
To cancel your account, follow the steps outlined in the relevant cancellation guide. Please be aware that we do not offer refunds for monthly recurring paid subscriptions.
Identifying Unexpected Charges
Why am I being charged more than I expected?
Charges may vary due to local taxes or additional transaction fees charged by financial institutions for cross-border transactions. Contact your bank if you see unexpected charges.
Why was I charged earlier than expected?
If your billing date falls on a day that does not occur in a given month (like the 31st), you'll be charged on the last day of that month.
Resolving Payment Issues
Why do I see a message that there’s a problem with my payment method?
This indicates that your financial institution rejected the payment. To resolve this, log into your Osmosis account and update your payment method. If issues persist, try a different payment method or contact your bank to ensure your payment information is current and supports e-commerce transactions.
If you have any questions or encounter any issues, please feel free to contact us at [email protected]. We're here to assist you!