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Troubleshooting your Mobile App
Basic Troubleshooting for Common Mobile App Issues
Basic Troubleshooting for Common Mobile App Issues
Tina Velasco avatar
Written by Tina Velasco
Updated over a week ago

What should I do if the Osmosis Mobile App isn't working on my phone or tablet?

  • First, make sure your software is up-to-date.

  • If so:

  • Is the storage close to full?

  • Have you tried closing all of your other apps? (home button double tap, then swipe up on all apps).

These can help rule out a few easy "gotchas".

  • If that doesn't work:

  • Try restarting the phone and perhaps even deleting and reinstalling the app (I hate it when techs tell me to do this, but it does sometimes work 😁).

Let us know how that works out and we'll go from there. Thanks for your patience–we'll get this sorted out!

Why isn’t the sound working?

Check these questions:

  • Is your physical mute tab off?

  • Is your software mute option off?

  • Is the audio output on the right device?

  • Volume up?

If you answered yes to these questions, and you still can't hear audio, please let us know what type of device you have and what the issue seems to be.

Why isn’t my subscription reflecting in the app? It still shows me on trial.

Please try the following steps to refresh your account:

  1. Make sure you are logged in using the email address you used when the subscription was purchased

I’m having trouble while using the app. How do I report the issue?

Go to your App’s Settings and and under Support, click Report a Bug

If you have questions, please feel free to contact [email protected].

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