• First, make sure your software is up-to-date. 

  • If so:

  • Is the storage close to full? 

  • Have you tried closing all of your other apps (home button double tap, then swipe up on all apps). 

These can help rule out a few easy "gotchas".

  • If that doesn't work:

  • Try restarting the phone and perhaps even deleting and reinstalling the app (I hate it when techs tell me to do this, but it does sometimes work 😁).

Let us know how that works out and we'll go from there. Thanks for your patience–we'll get this sorted out!

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